Privacy Policy
Academia Education is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
1. What Is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies, or could reasonably identify, an individual.
Examples of Personal Information we may collect include (but are not limited to):
- Names
- Addresses
- Email addresses
- Telephone numbers
- Student details relevant to educational support
We collect Personal Information for the primary purpose of:
- Providing educational and tutoring services
- Assessing student needs and program suitability
- Communicating with parents, guardians, and students
- Administrative, operational, and record-keeping purposes
We may also use Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use (for example, service updates or relevant information). You may opt out of marketing communications at any time by contacting us in writing.
Where appropriate and practicable, we will explain why we are collecting Personal Information and how it will be used at the time of collection.
2. How We Collect Personal Information
Personal Information may be collected in a variety of ways, including:
- Enrolment and enquiry forms
- Interviews and consultations
- Telephone and email correspondence
- Our website and online forms
- Third-party platforms used for bookings, payments, or communication
We do not guarantee the privacy practices of authorised third-party websites or services linked from our website.
3. Sensitive Information
Sensitive information is defined under the Privacy Act and includes information such as health information or other personal details requiring higher protection.
Sensitive information will only be collected and used:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your consent
- Where required or authorised by law
In an educational context, this may include information relevant to a student’s learning needs or wellbeing.
4. Third Parties
Where reasonable and practicable, we will collect Personal Information directly from you. In some circumstances, Personal Information may be provided by a third party (for example, a parent or guardian providing details about a student).
In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.
5. Disclosure of Personal Information
Personal Information may be disclosed:
- With your consent
- To third-party service providers who assist us in delivering our services
- Where required or authorised by law
We do not sell or rent Personal Information to third parties.
6. Security of Personal Information
Academia Education takes reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Some information may be retained for a minimum of seven (7) years where required for legal, administrative, or educational record-keeping purposes.
7. Access to Your Personal Information
You may request access to the Personal Information we hold about you and request corrections where necessary, subject to certain legal exceptions.
To request access, please contact us in writing. We do not charge a fee for access requests, but an administrative fee may apply for providing copies of records. Identification may be required before releasing information to protect your privacy.
8. Maintaining the Quality of Personal Information
We take reasonable steps to ensure Personal Information is accurate, complete, and up to date. If you believe any information we hold is incorrect or outdated, please notify us as soon as practicable so we can update our records.
9. Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
10. Privacy Policy Complaints and Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your Personal Information is handled, please contact:
Academia Education
📧 [email protected]
We will respond to privacy enquiries and complaints within a reasonable timeframe and in accordance with our obligations under Australian privacy law.